Frequently Asked Questions
Everything you need to know about shopping with Friends NYC.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original condition with tags attached. Please note that certain items, like apothecary and intimates, are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products authentic and high-quality?
Absolutely. We curate our collection from trusted brands and independent artists to ensure that every item meets our high standards for quality and authenticity.